Terms of Use

This agreement applies as between you, the User of this Website and ANK Jewellery Pte Ltd, the owner of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, which also includes our Privacy Policy, you should stop using the Website immediately.

Our Terms and Conditions also warrants that you have agreed to our Privacy Policy and how we use the data you have provided to us. Please read our Privacy Policy before using our website any further.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending an order confirmation email to you indicating that your order has been fulfilled and is on its way to you.

 

  1. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

 

  1. Business Customers

These Terms and Conditions also apply to customers buying Goods in the course of  business.

 

  1. International Customers

If Goods are being ordered from outside Singapore, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for these charges and We undertake to make no calculations or estimates in this regard.  If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and that We cannot guarantee that the packaging of your Goods will be free of signs of tampering. Please also be aware that Singapore consumer protection laws may not apply.

 

  1. Intellectual Property

1  Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of ANK Jewellery Pte Ltd, Our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable Singapore and international intellectual property and other laws.

2  Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

 

  1. Third Party Intellectual Property

5.1  Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to ANK Jewellery Pte Ltd, the manufacturers or distributors of such products as may be applicable.

5.2  Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by ANK Jewellery Pte Ltd, the relevant manufacturer or supplier.

 

  1. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of ANK Jewellery Pte Ltd or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

 

  1. Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site ankjewellery-com.zy0r31b1-liquidwebsites.com without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at ank{at}amynesskingsley.com.

 

  1. Accounts

8.1  In order to purchase Goods on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details such as full name, address and contact informations which may vary based upon your use of the Website as We do not require Payment Information, as payment are accepted through Paypal.  By continuing to use this Website you represent and warrant that:

8.1.1  all information you submit is accurate and truthful;

8.1.2  you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.

8.3  It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you.  If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

8.4  If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying Us of the unauthorised nature of the purchase, you will not be refunded any monies paid in relation to those purchases.

 

  1. Termination and Cancellation of Accounts

9.1  Either ANK Jewellery Ptd Ltd or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.

9.2  If We terminate your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

9.3  We reserve the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

9.4  If purchases are cancelled for any reason prior to dispatch you will be refunded any sums paid in relation to those purchases within 14 calendar days.

 

  1. Goods, Pricing and Availability

10.1  Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of Goods available from Us correspond to the actual Goods, We are not responsible for variations from such descriptions. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not different Goods altogether. Please refer to Clause 19.1 for incorrect Goods.

10.2  Where appropriate, you may be required to select the required size, colour, number, quantity of the Goods that you are purchasing.

10.3  We neither represent nor warrant that Goods will be available. Stock indications are not provided on the Website however such indications may not take into account sales that have taken place during your visit to the Website.

10.4  All pricing information on the Website is correct at the time of going online.  We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.

 

  1. Orders

11.1  No part of this Website constitutes a contractual offer capable of acceptance.  Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email.

11.2  Order confirmations under sub-Clause 14.1 shall contain the following information:

11.2.1  Confirmation of the Goods ordered;

11.2.2  Estimated delivery date and time;

11.2.3  Tracking number;

11.3   If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.

11.4  For all our goods purchased by you will be dispatched from our office within 3 days, except for Custom Orders and Made-To-Order items.

11.5  For all custom orders and made-to-order purchases, you are given the possibility of making an advance payment for these items. This will ensure that these items will be made specially for you and that you will receive the items ordered. Custom Orders and Made-To-Order items generally takes 3 working days up to 4 to 6 weeks, depending on the item(s) requested. Upon receiving your payment, ANK will contact you in regards to your Custom Orders and Made-To-Order purchase to inform you of the duration required to make your item and when the production process begins. Any cancellations of such orders must be made before we begin the production process of your order.

We would try our best to meet your timeline, but should the timeline we give you is not suitable for you, ANK will give you a full refund for your purchase, as long as you inform us before we begin the production process for your orders. Please be aware that once the order is in the production process, you may not cancel your order and should you cancel your order, there will be no refund. Once Custom Orders and Made-To-Order purchases are made, do look out for Our email. If you do not receive one, please email us at ank{at}amynesskingsley.com

Please be aware that We may be unable to deliver selected Custom Orders and Made-To-Order merchandise due to production problems or quality check issues identified. In these circumstances we will notify you by email and refund the advance payment you have made for your Custom Orders and Made-To-Order to your credit/debit card within thirty days of being advised that merchandise has become unavailable.

 

  1. Acceptance of  Your Order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order will be perfected upon completion of the packing of your order. Completion of the contract between you and ANK Jewellery will be perfected when we dispatch the goods to you at which time you will receive a second email containing you tracking number, and confirming that your order has been dispatched. The sale contract is therefore concluded in Singapore and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of ANK Jewellery.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the T&C.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing or description of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

 

  1. Pricing Policy

Prices shown on the Site are in the following currencies US, Singapore, Euro and British Pounds, and are exclusive of taxes. If you are shipping within Singapore, local sales tax will be absorbed by us on all orders (where applicable).

From time to time, prices are subject to change in response to currency exchange rate changes,markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

Customers purchasing from other countries outside of Singapore are likely to incur relevant import duty and tax. These costs are not included in the final purchase price. Import duty or tax costs will be invoiced to you directly from your countries postal agency or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

If you are a customer whose credit/debit card is not denominated in US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

 

  1. Payment

Payment can be made with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’.

Once this transaction is complete, you will then return to ANKJEWELLERY.COM.

Occasionally, high demand causes us to run out of certain items. If we don’t have an item that you have ordered in stock, we’ll notify you by email immediately. You have the choice to either wait or cancel the item.

Sometimes, an item is out of stock and not expected to come back in stock. In this case, we must cancel the item. Your money will be refunded back to you, through PayPal and we will not charge you for the item or any taxes, shipping or handling charges.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using PAYPAL, a secure online payment gateway that encrypts your card details in a secure host environment. ANKJEWELLERY.COM does not store your credit/debit card details on our systems.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

 

  1. Delivery

You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.

We send all our delivery through Registered Mail by SingPost. A signature is required for any goods delivered. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by ANK Jewellery. Please note that we aim to dispatch all orders within 24 hours or 36 hours. If we are unable to dispatch within the said time, we will advice you in an email. Delivery times appearing on the Site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, We will deliver the goods to you within 20 days of the day on which We accept your order. Customised order could take up to 4 to 8 weeks. However, we will inform you of the time frame when your order is received. We are not responsible for any delays caused by destination customs clearance processes.

To track your orders, please visit: http://www.singpost.com/track-items

 

  1. Returns Policy

ANK Jewellery Pte Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, Goods may need to be returned due to the following. Returns are governed by these Terms and Conditions.

16.1  If you receive Goods which do not match those that you ordered, you should contact Us within 7 calendar days to arrange  return. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon Our receipt of the returned Goods. Goods must be returned in their original condition with all packaging and documentation. The packaging does not need to be unopened. Goods must not be worn or used in any way. Tags needs to be intact and not removed. Refunds will be issued 14 calendar days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as delivery, express delivery and gift-wrapping cannot be refunded.

16.2 Email ank(at)amynesskingsley.com

Address:

ANK Jewellery Pte Ltd
391B Orchard Road
#23-01 Ngee Ann City Tower B,
Singapore 238874

16.3  If any Goods purchased develop faults after wearing, we are unable to offer a replacement or a refund. However, we do provide repair services subject to charges where applicable.

16.4  ANK Jewellery Pte Ltd may not be able to accept returns under the cooling off period of the following types of Goods and/or taking into account the following circumstances:

16.4.1  Goods made to your specifications, Custom Orders, Made-To-Order, or that have been personalised;

16.4.2 Any chains, embellishments, any form of materials used be it metal, acrylic so on and so forth, or fabrics that have been cut to order.

16.5  Returns or exchanges are not extended to all sale items.

16.6 For more information, please read our Refund Policy 

 

  1. Changes to the Service and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes.  If We are required to make any changes to these Terms and Conditions pertaining to the sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

 

  1. Availability of the Website

18.1  The Website and any Service provided therein is provided “as is” and on an “as available” basis.  We give no warranty that the Website or any Service will be free of defects and / or faults.  To the maximum extent permitted by the law We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

18.2  We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

 

  1. Limitation of Liability

We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information or items or products contained therein.  You should be aware that you use the Website and its Content at your own risk.

 

  1. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

 

  1. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and ANK Jewellery Pte Ltd.

 

  1. Communications

22.1  All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to ank{at}amynesskingsley.com. Such notice will be deemed received 7 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

22.2  We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from us.

 

  1. Law and Jurisdiction

These Terms and Conditions and the relationship between you and ANK Jewellery Pte Ltd shall be governed by and construed in accordance with the Law of Singapore and ANK Jewellery Pte Ltd and you agree to submit to the exclusive jurisdiction of the Courts of Singapore.

 

 

Version: September 2018